Last updated: 3 August 2026. This is a draft prepared to get the site launched with working legal pages — please have it reviewed by a solicitor or your accountant/compliance advisor before treating it as final.
Who We Are
Call Courier Ltd (“Call Courier UK”, “we”, “us”, “our”) is a courier and removals company based in Coventry, West Midlands, UK. This policy explains how we collect, use, and protect information when you visit callcourier.co.uk or contact us for a quote.
Information We Collect
We collect information in two ways:
- Information you give us directly — when you fill in a quote or contact form, we collect your name, email address, phone number, and (depending on the service) company name, collection/delivery postcodes, preferred date, and any message or notes you provide.
- Cookies — see the “Cookies” section below.
How We Use Your Information
We use the information you provide to:
- Respond to your quote request or enquiry
- Arrange and carry out multi-drop delivery or house removal services you book with us
- Communicate with you about your booking
We do not sell your personal information to third parties.
Cookies
Our site uses a small number of cookies:
- Necessary cookies — required for the site to function (e.g. WordPress’s own session cookies, and a cookie that remembers your cookie consent choice for 180 days). These are always on.
- Optional cookies — at the time of writing, we do not run any analytics or marketing cookies. If that changes in future (for example, adding Google Analytics), those cookies will only be set if you accept them via the cookie banner, and this policy will be updated to reflect it.
You can change your cookie preference at any time by clearing your cookies and reloading the site, which will show the consent banner again.
Legal Basis for Processing
We process your contact details on the basis of your consent (when you submit a form) and, once you book a service with us, to perform the contract between us.
Data Sharing
We may share the minimum necessary booking details (such as collection/delivery addresses) with our drivers and removal teams solely to carry out the service you’ve booked. We do not share your information with third parties for their own marketing purposes.
Data Retention
We keep enquiry and booking information for as long as reasonably necessary to provide our services and meet our legal and accounting obligations, after which it is deleted.
Your Rights
Under UK GDPR, you have the right to:
- Ask us what personal data we hold about you
- Ask us to correct inaccurate data
- Ask us to delete your data
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you believe we have mishandled your data
To exercise any of these rights, contact us using the details below.
Contact Us
If you have any questions about this policy or how we handle your data, contact us at info@callcourier.co.uk or call +44 7777 987225.