About These Terms
These terms and conditions govern your use of the callcourier.co.uk website and any multi-drop delivery or house removal services booked with Call Courier Ltd (“Call Courier UK”, “we”, “us”), a company based in Coventry, West Midlands, UK.
Our Services
We provide two core services: multi-drop delivery support for courier companies, retailers and logistics providers across the UK, and house removal services (including room and student relocations) across the West Midlands and nationwide.
Quotes and Bookings
Quotes provided via our website or by phone/email are estimates based on the information you provide and are subject to confirmation once full details of the job are known. A booking is only confirmed once we have explicitly agreed it with you.
Cancellations
If you need to cancel or reschedule a booking, please contact us as soon as possible at info@callcourier.co.uk or +44 7777 987225. Cancellation terms (including any charges for late cancellation) will be confirmed at the time of booking.
Insurance and Liability
Our services are covered by Goods in Transit insurance and Public Liability insurance. We take reasonable care in the handling, loading, transport, and unloading of your goods, including the use of protective blankets and transit straps where appropriate. Full details of coverage and any exclusions are available on request.
Your Responsibilities
To help us deliver a smooth service, please ensure that:
- The information you provide (addresses, postcodes, access details, item descriptions) is accurate and complete
- Someone is available to grant access at collection and delivery points at the agreed time
- Any items requiring special handling are flagged to us in advance
Payment
Payment terms will be confirmed as part of your quote or booking confirmation.
Changes to These Terms
We may update these terms from time to time. The “last updated” date at the top of this page will reflect the most recent revision.
Governing Law
These terms are governed by the laws of England and Wales.
Contact Us
Questions about these terms can be sent to info@callcourier.co.uk or by calling +44 7777 987225.